Last updated: 4 August 2026 · Everything about how, when and where your Cloud Legs arrive.
Every order is picked, packed and posted by us from Mooroopna, Victoria. We're a small self-fulfilling operation, which means a real person checks your order before it goes out — and it also means we don't dispatch on weekends or Victorian public holidays.
We hold all our stock here and pack it ourselves, so your order posts domestically from Victoria — there's no dropshipping and no waiting on an international parcel.
Cloud Legs are currently sold as a pre-order. You pay a $5 deposit per pair when you order, and the balance of $44.99 per pair is charged to the same card on the day your parcel is dispatched. Nothing else is charged before your order ships.
The first production run is 100 pairs and pre-orders close 17 August 2026 (or earlier if all 100 pairs are reserved). Dispatch begins 31 August 2026, and we pack in the order pre-orders were received. The delivery estimates below are counted from the day your parcel is dispatched, not from the day you ordered.
If that dispatch date moves, we'll email you the new estimate before charging any balance, and you can cancel for a full refund of your deposit — see our Refund & Return Policy. Under the Australian Consumer Law you may cancel and be refunded if we fail to supply within the time we've promised or within a reasonable time.
Once the first run has shipped and we're holding stock, orders placed before 2pm AEST/AEDT on a business day are usually dispatched the same day, and everything else goes out within 24 hours, Monday to Friday. An order placed Friday evening or over the weekend is dispatched on the next business day. Pre-orders are dispatched from 31 August 2026 as described in section 2.
You'll get an order confirmation email straight away, then a second email with your Australia Post tracking number as soon as the parcel is scanned into the network. If you haven't received tracking within 2 business days, check your spam folder and then email us.
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard (Australia Post, tracked) | FREE | 7–12 business days |
| Express Post (Australia Post) | $12.95 | 2–4 business days |
Delivery windows are counted from dispatch, not from when you ordered, and they're estimates provided by the carrier rather than guarantees. Metro Melbourne, Sydney, Brisbane and Adelaide are usually at the fast end of the range; Perth, Darwin, Tasmania and rural or remote postcodes are usually at the slow end and can occasionally take a few days longer. Express Post is faster but is not an overnight guarantee to every postcode — check the Australia Post Express network for your address.
Winter is our busy season, and June–August plus the pre-Christmas period can add 2–5 business days to Australia Post's network times. We keep dispatching as fast as we physically can, but we can't speed up the carrier. If you need something by a particular date, choose Express Post and order early.
Every parcel is tracked. You can follow it from our Track your order page, or enter your tracking number directly with Australia Post. Tracking sometimes takes 24 hours to show its first movement after dispatch — that's normal and doesn't mean anything is wrong.
Please double-check your address at checkout. We dispatch fast, so we usually can't change an address after you've ordered — but email us immediately and we'll try. Once a parcel has been collected by Australia Post we can't redirect it, though you may be able to via Australia Post's own redirection service.
We deliver to street addresses, PO boxes, Parcel Lockers and Parcel Collect points. We can't be responsible for a parcel that was delivered correctly to an incorrect address you supplied; in that case a replacement would need to be purchased again. If a parcel is returned to us as undeliverable due to an incorrect address, we'll refund the product cost less our actual return-postage cost.
Australia Post's standard practice is to leave the parcel in a safe place if nobody's home, or to card it to your local post office for collection. Uncollected parcels are returned to us after the post office's holding period (usually 10 business days). If that happens we'll contact you and can re-send at your cost, or refund the product cost.
Delayed: if your tracking hasn't moved for 5 business days, email hello@cloudlegs.com.au with your order number and we'll open an enquiry with Australia Post.
Lost: if Australia Post confirms a parcel is lost, we'll send a replacement or refund you in full — your choice. We don't make you wait out the investigation to be looked after.
Damaged: if your parcel arrives damaged, send us a photo of the parcel and the item within 7 days of delivery and we'll replace it. Under the Australian Consumer Law you have rights if goods aren't of acceptable quality on arrival, and nothing here limits them.
We ship to New Zealand and selected international destinations. Rates are calculated and shown at checkout before you pay. Typical delivery is 10–20 business days to New Zealand and longer elsewhere, depending on the destination and customs.
Any customs duties, import taxes or handling fees charged by the destination country are the recipient's responsibility and are not included in our prices or shipping cost. We're required to declare the accurate value and contents of every parcel. If an international parcel is refused or abandoned at customs, we can't refund the shipping cost.
Orders with several pairs normally ship together in one satchel. If one colour is unexpectedly delayed we may split the shipment so the rest reaches you sooner, at no extra cost to you — you'll get separate tracking for each parcel.
We post in compostable or recyclable satchels wherever we can source them, with no unnecessary plastic or filler inside. There's no invoice printed in the parcel — it's emailed, which saves paper and makes gifting easier.
Anything unclear, or a delivery going sideways? Email hello@cloudlegs.com.au or use our contact page — we reply within one business day. For returns and exchanges, see our Refund & Return Policy.